Log in
You can log in to your Orange Orbit profile in our app, on Roskilde Festival's website and in our webshop. To log into your Orange Orbit profile, follow these steps:
- Click on the profile icon located in the top right corner of the app.
- Enter your registered email address and password in the fields provided.
- Click the "Log in" button. If the information entered is correctly, you will be directed to your personal profile page.
If you have created your Orange Orbit profile with a social network such as Google or Facebook, you can select the corresponding option on the login screen and enter your login details for your Google or Facebook account. If the information is correct, you will be directed to your Orange Orbit profile page.
If you've forgotten your password, you can follow these steps to reset it:
- On the login page, click on "Forgot your password?".
- Enter the email address associated with your Orange Orbit profile and click continue.
- You will receive an email with instructions on how to reset your password.
- Follow the instructions in the email to create a new password.
If you created your Orange Orbit profile using a social network such as Facebook or Google, follow these steps to change your password directly with the social network:
- Log in to the social network by visiting their official website or app.
- Find your account or privacy settings.
- Look for the option to change your password. This option may vary depending on the social network, but it can usually be found under a subsection such as "Security", "Account Settings" or "Password".
- Follow the guidance or instructions on the social network to create a new password. You may be asked to enter your current password as confirmation.
- When you have changed your password on the social network, you must use the new password to log in to your personal profile with us.
Note that the process may vary slightly depending on the social network and their specific settings.
If you have problems logging into the app with your profile, we recommend the following steps:
- Check that you have entered your login information correctly, including your email address or username and password.
- If you have signed up with a social network, select Google or Facebook on the login screen and enter the login information for your Google or Facebook account.
- Make sure you have a stable internet connection as poor connection can affect the login process.
- Try restarting the app and then try logging in again.
If that doesn't work, try reinstalling the app.
iOS
- Find the app on your home screen.
- Hold your finger on the app icon until it starts to vibrate.
- Tap the "X" in the top left corner of the app icon to delete the app.
- Confirm the deletion of the app by pressing "Delete" in the subsequent dialog box.
- Go to the App Store and search for the app.
- Once you find it, download and install it again.
Android
- Go to "Settings" on your Android device.
- Find and tap "Apps" or "App Manager" (depending on the device manufacturer and version of Android).
- Scroll down and find the app in the list of installed apps.
- Tap the app to open its info page.
- Tap "Uninstall" or "Delete App" to remove the app from your device.
- Open the Google Play Store and search for the app.
- Once you find it, download and install it again.
Please note that reinstalling the app may result in the loss of any favorites or settings.
If you still have problems logging in, you can contact us at info@roskilde-festival.dk.
We are currently experiencing issues with purchases through profiles created with Apple accounts. Therefore, we have removed the option. You must therefore create a new Orange Orbit profile with e.g. your email address. You will then be able to log in and make purchases in the shop.
If you originally created your Orange Orbit profile with an Apple account, you can do the following:
- Go to the login page and click on "Forgot your password?".
- Enter the email address associated with your Apple account and click Continue.
- You will receive an email with instructions on how to reset your password.
- Follow the instructions in the email to create a new password.
- You can now log in by clicking 'Continue with email' and using your new password.
If you experience problems logging in with Facebook in the app, you can try the following solutions:
- Check if you have allowed the app to access your Facebook account. This can be managed in your Facebook settings under "Apps and websites".
- Make sure you're signed in to the correct Facebook account on your device before trying to sign in to the app.
- Try uninstalling and reinstalling the app to make sure you have the latest version.
If you receive the message, "For your account security, logging into Facebook from an embedded browser is disabled. To continue, please download and log into the Facebook app on your device and try again," it may mean that Facebook has disabled the option to log in via embedded browsers, for security reasons. To fix the issue and log in with Facebook in our app, follow these steps:
- On your device, download and install the official Facebook app from the App Store (for iOS) or Google Play (for Android).
- Once the app is installed, open it and log in to your Facebook account using your correct login information (email address or phone number and password).
- Once you are logged in to the Facebook app, try to log in to our app again by selecting "Log in with Facebook" and choosing the corresponding option in our app.
- If everything is configured correctly and your Facebook login details are valid, you should now be able to log into our app using your Facebook account.
If you're still having trouble signing in with Facebook even after downloading and signing in to the Facebook app, try the following steps:
- Log in to your Facebook account via the app or the Facebook website on your device.
- Open the menu by tapping the three horizontal lines at the top right (for mobile app) or top left (for the web page).
- Scroll down to the bottom of the menu and open the "Settings and Privacy" section.
- Select "Settings" from the list of options.
- In "Settings", find and select "Media" in the "Preferences" section.
- Scroll to the bottom of "Media" and make sure the "Open links externally" option is turned on. If it is not, press the switch to activate the feature.
If you experience problems signing in with Google in the app, it may be because your browser is not recognized or supported by Google. This can happen if you have an outdated browser or use a third-party browser app from the Play Store or App Store. You can try the following to resolve the issue:
iOS
- Check in the App Store whether your web browser is updated to the latest version.
- If it isn't, update and try logging in again.
- If that doesn't work, try changing your default browser on your iPhone by going to Settings.
- Scroll down until you find your preferred browser app (eg Chrome) and then tap it.
- Tap "Default Browser App". Then select the browser app you want to set as default.
Android
- Check in the Play Store if your web browser is updated to the latest version.
- If it isn't, update and try logging in again.
- If that doesn't work, try changing your default browser on Android by going to Settings > Apps > Default apps.
- Press Browser app and switch to another browser app (e.g. Chrome). Then try logging in again.
If on the login page you receive the message “Your account has been locked. Contact your support person to unlock it, then try again,” it means that your Orange Orbit profile has been locked.
To solve the problem, contact info@roskilde-festival.dk. We will investigate the problem further and work to find a solution for you.
If you have problems logging into our webshop, we recommend the following steps:
- Check that you have entered your login information correctly, including your email address or username and password.
- If you have signed up with a social network, select Google or Facebook on the login screen and enter the login information for your Google or Facebook account.
- Make sure you have a stable internet connection as poor connection can affect the login process.
If you receive the message:
"Invalid Multipass request. The given email address is already used by another customer (with a different Multipass identifier)"
The following steps may help resolve the issue:
- Check that you have entered your email address correctly during the login process. Make sure there are no typos or missing characters in the email address.
- If you have signed up with a social network, select 'Continue with Google' or 'Continue with Facebook' on the login screen and enter the login information for your Google or Facebook account.
- If after these steps you still have problems logging in, please contact info@roskilde-festival.dk and provide details of your situation as well as the specific error message you receive. Please attach a screenshot or recording of the error message. We will investigate the problem further and work to find a solution for you.