If you have problems logging into the app with your profile, we recommend the following steps:
- Check that you have entered your login information correctly, including your email address or username and password.
- If you have signed up with a social network, select Google or Facebook on the login screen and enter the login information for your Google or Facebook account.
- Make sure you have a stable internet connection as poor connection can affect the login process.
- Try restarting the app and then try logging in again.
If that doesn't work, try reinstalling the app.
iOS
- Find the app on your home screen.
- Hold your finger on the app icon until it starts to vibrate.
- Tap the "X" in the top left corner of the app icon to delete the app.
- Confirm the deletion of the app by pressing "Delete" in the subsequent dialog box.
- Go to the App Store and search for the app.
- Once you find it, download and install it again.
Android
- Go to "Settings" on your Android device.
- Find and tap "Apps" or "App Manager" (depending on the device manufacturer and version of Android).
- Scroll down and find the app in the list of installed apps.
- Tap the app to open its info page.
- Tap "Uninstall" or "Delete App" to remove the app from your device.
- Open the Google Play Store and search for the app.
- Once you find it, download and install it again.
Please note that reinstalling the app may result in the loss of any favorites or settings.
If you still have problems logging in, you can contact us at info@roskilde-festival.dk.