If you have problems logging into our webshop, we recommend the following steps:
- Check that you have entered your login information correctly, including your email address or username and password.
- If you have signed up with a social network, select Google or Facebook on the login screen and enter the login information for your Google or Facebook account.
- Make sure you have a stable internet connection as poor connection can affect the login process.
If you receive the message:
"Invalid Multipass request. The given email address is already used by another customer (with a different Multipass identifier)"
The following steps may help resolve the issue:
- Check that you have entered your email address correctly during the login process. Make sure there are no typos or missing characters in the email address.
- If you have signed up with a social network, select 'Continue with Google' or 'Continue with Facebook' on the login screen and enter the login information for your Google or Facebook account.
- If after these steps you still have problems logging in, please contact info@roskilde-festival.dk and provide details of your situation as well as the specific error message you receive. Please attach a screenshot or recording of the error message. We will investigate the problem further and work to find a solution for you.