Why is there a deposit on some of the Special Camping products?
There is a deposit on the Tenthouse and Rent A Pitched Tent as well as on the two Special Camping bundles Get A Place – Shady Pack (which includes pavilion rental) and Get A Silent Spot – Easy Pack (which includes tent rental).
The deposit has been introduced as an incentive to solve this on the way to a more sustainable festival, where we ensure the greatest possible recycling and responsibility for the camping equipment used during the festival. Non-refunded deposits are used towards the costs in connection with clean-up.
How do I get my deposit refunded?
Rent A Pitched Tent: Empty your tent, pack it up and visit reception. Here you can get your deposit refunded.
Tenthouse: Clean up around your Tenthouse. Then go to reception to get your deposit back.
Tents and pavilions included in bundles must be picked up from the rental equipment stalls on arrival and returned before you leave the festival for your deposit to be refunded.
Please note that the site closes on Sunday July 6th at 11.00, and that your products must therefore be returned by then in order for you to get your deposit back.
When will I get my deposit back?
We attempt to refund all deposits approx. one month after the festival. Please note that it may take longer if you have paid with a foreign card.
Will my deposit be refunded if I resell my Special Camping product?
The deposit is paid together with your product when you complete your order. You will get your deposit back if you sell your product on through Roskilde Festival. You can read more about resale here.
What happens to my deposit if I don't use my product?
If you do not use your product, your deposit will automatically be paid back to you approx. one month after the festival. Please note that it may take longer if you have paid with a foreign card.
Does the person who buys the product have to be the same person who gets the deposit back?
The deposit is refunded as a refund on the original purchase order to the payment card used for the purchase. It is therefore not possible to "resell/transfer" a deposit to others.
What happens to my deposit if I change banks or get a new payment card?
The deposit is automatically transferred to the payment card you used to complete your purchase. We cannot change which card or account the deposit is paid to. If you have changed banks or got a new card after you have completed your purchase, we therefore recommend that you contact your bank to find out how you can get money that might be refunded to your old card.