There may be various reasons why you are missing products in your Wallet:
- You may be logged in with a different profile than the one you used to purchase the products. Make sure you sign in with the correct profile associated with your purchases.
- It may be that the purchased product can't be claimed at Roskilde Festival. We recommend that you check your order confirmation for more information about the product's delivery location and time.
If you still experience problems with missing products in your Wallet, we recommend that you try logging in with a different user profile. If the problem persists, please contact us at info@roskilde-festival.dk so that we can help you solve the problem.