Wallet
To log into your personal Wallet, follow these steps:
- Download our app and open it.
- Select "Wallet" in the app's menu.
- If you are not already logged in, you will be asked to log in.
- Select the login method you used when you purchased the products you want to see in your Wallet.
- Follow the next steps and if the information entered is correct, you will be directed to your personal Wallet.
If you have created your profile with a social network such as Google or Facebook, you can select the corresponding option on the login screen and enter your login information for your Google or Facebook account.
To log into your personal Wallet, follow these steps:
- Make sure you are logged into your Wallet using the same login method you used to make the purchase.
- When you are logged in, your purchased products will automatically be visible in your Wallet.
In this way, you can easily and quickly access your purchased products directly from your Wallet.
To access your usage history, follow these steps:
- Open your Wallet in the app.
- Click on the icon in the top right corner of the screen.
- Here you will find your usage history, which includes information about the products you have used, handed in and given out and transferred to others.
By browsing your usage history, you can get an overview of your previous activities in your Wallet and keep track of how you have used your products.
There may be various reasons why you are missing products in your Wallet:
- You may be logged in with a different profile than the one you used to purchase the products. Make sure you sign in with the correct profile associated with your purchases.
- It may be that the purchased product can't be claimed at Roskilde Festival. We recommend that you check your order confirmation for more information about the product's delivery location and time.
If you still experience problems with missing products in your Wallet, we recommend that you try logging in with a different user profile. If the problem persists, please contact us at info@roskilde-festival.dk so that we can help you solve the problem.
Only volunteer products and vouchers can be transferred between two profiles. Unfortunately, it is not possible to transfer other products between two different profiles.
If you have discovered that you have purchased products across two profiles and want to access them, it is recommended to log out of the profile where the products are not available and log in with the correct profile.
How do I connect my festival wristband to my Wallet?
To link your festival wristband to your Wallet, follow these steps:
- Open your Wallet and click on the wristband icon, located at the top left.
Enter the codes that you will find on the back of the chip on your wristband. - In this way, your festival wristband will be connected and synchronized with your Wallet.
How do I remove my festival wristband from my Wallet?
To remove your wristband from your Wallet, follow these steps:
- Open your Wallet in the app on your device.
- Click on the wristband icon, which is located in the upper left corner.
- This will open the wristband settings in your Wallet.
- Find your associated wristband and select the option to remove it.
- Confirm the action when prompted.
- Now your wristband has been removed from your Wallet.
Note that if you need to associate a new wristband with your Wallet, you can do so in the same place by selecting the option to associate a wristband and following the steps provided.
Please note that removing your wristband from your Wallet will mean that any associated information and features will no longer be available in your Wallet.
If you have already linked your wristband to your Wallet, you can easily claim your purchases by going to the product pick-up point and have your wristband scanned. You can also use the QR code in your Wallet to claim your purchase. Follow these steps to apply the QR code:
- Open your Wallet in the app on your device.
- When you are at the delivery point, present the QR code to the staff by tapping the QR code in your Wallet.
The staff will scan the QR code and you will be handed your product.
Remember to have your Wallet ready and ensure that your device is sufficiently charged to display the QR code when handing out the products.
How do I see the status of my webshop purchases?
You can find a status of your purchased products from the webshop by opening your Wallet. Under each individual product, you will be able to see its status. If you cannot find a particular product, it may be that it has already been delivered to you. If so, you can find it in your history by clicking the icon in the top right corner of the screen. Here you can get an overview of all your previous activities and find products that have already been delivered.