Since 2016, Roskilde Festival has run the effort Responsible Refund. The goal is to match expectations and create better relations between refund collectors, the festival, and the participants at the festival through dialogue and improved working conditions for refund collectors.
Among other things, volunteers behind Responsible Refund run a back area for the refund collectors. This is where they can find a ‘safe space’, have a rest and a shower, quench their thirst, and have a free meal made from produce collected through our food waste project. We also have a team assisting refund collectors that are out in the field.
We estimate that more than 300 refund collectors from about 15 different countries visit the festival each year.