As a volunteer, you take part in creating our festival. 

Therefore, we would like you to:

  • Think about yourself as a co-creator of your own as well as everybody else’s festival experience. Be the volunteer you want others to be!
  • Treat everybody with tolerance and respect – and make sure that others do the same.
  • Contribute to a safe and peaceful festival for everyone by always offering a solution instead of conflict.

When carrying out your assignments as a volunteer, we expect that you:

  • Show up on time.
  • Take responsibility. Thoroughly acquaint yourself with your assignment before your first shift. If in doubt, speak with your supervisor.
  • Will not leave your shift before you’re relieved. If it is busy, offer to stay a bit longer.
  • Immediately let your supervisor know, if you will be late or will not be able to show up for your shift.
  • Refer to the person in charge of the area if you’re asked a question that you don’t immediately know the answer to.
  • Speak to festivalgoers and co-volunteers in a nice and proper manner.
  • Will help your co-volunteers by showing your wristband when passing through a gate, opening your bag etc.
  • Have not consumed or are under the influence of alcohol or drugs while performing your role.
  • Help collect and separate trash and be conscious about reducing waste.
  • Clean up after yourself in the camp before you go home.

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We want you to feel safe while being a part of Roskilde Festival. Discrimination, abusive or violent behaviour is never accepted, and this procedure outlines how you can get help if you have experienced discrimination, abusive or violent behaviour, if as a leader you receive a report from someone on your team, or if you witness someone else being subjected to discrimination, abusive or violent behaviour.

 

Definition of discrimination, abusive or violent behaviour

Discrimination, abusive or violent behaviour is defined as behaviour that is discriminatory, violent, threatening, or creates insecurity. It can be a single incident or repeated experiences.

 

Discrimination, abusive or violent behaviour can include:

  • Physical. For example, physical violence or assault, touching without consent, leering, or stalking.
  • Verbal. For example, derogatory, hateful, or sexist comments.
  • Non-physical. For example, sharing/posting of offensive images, derogatory or sexist comments digitally. Ignoring discomfort and distress. Digital harassment.

 

Volunteer: What to do if you have experienced discrimination, abusive or violent behaviour

Contact your nearest leader or a leader you trust. If you are not comfortable approaching your leader, you can contact the Head of Organization in you division:

If you need someone to talk to or are unsure of what to do, and it is not urgent, call our helpline on tel. 78744007, and they can guide you.

 

Volunteer leader: What to do if you receive a report that someone on your team has experienced discrimination, abusive or violent behaviour

If the volunteer needs urgent help, call 112.

If the volunteer shows serious physical or psychological signs of experiencing discrimination, abusive or violent behaviour, call tel. 78744007, and you will be guided to the nearest place to get help. Stay with the volunteer until they receive assistance.

If there are no urgent or serious signs of physical or psychological distress from experiencing discrimination, abusive or violent behaviour, follow these steps:

  1. Listen and be present. Find a quiet and safe place to talk. Offer the volunteer the option to bring a friend or confidant to the conversation if it makes them more comfortable.
  2. Understand the experience. What has the volunteer experienced, and what does the volunteer want to happen? Be patient and trust the lived experience the volunteer shares. The experience is not up for debate.
  3. Offer the volunteer someone to talk to, for example our Soft Spots.
  4. Contact the Head of Organization in you division (see contact information in the previous section) for advice on the case and to plan the next steps.
  5. Develop a plan for the next steps together with the volunteer.
  6. Agree on specific follow-up actions.

 

What to do if you witness others experiencing discrimination, abusive or violent behaviour

The most important thing to do when witnessing someone experiencing discrimination, abusive or violent behaviour is to avoid escalating the situation and ensure that neither you nor the person experiencing such behaviour is put in danger by your intervention. Several of the following actions are both intervening and indirect.

 

Step in

Intervene with a brief and clear message to stop the behaviour. Do not engage in a discussion. Stepping in may escalate the situation, so only do so if you assess that both the person experiencing the discrimination, abusive or violent behaviour and you are safe.

Example:

Step forward and directly say to the person exhibiting the behaviour:

"That's not okay. Stop."

"They've asked you to leave them alone. Stop now."

If possible, start a conversation with the person who is experiencing the behaviour and leave the area together.

Example:

"I'm heading towards Arena. Would you like to come?"

"We’re going for a walk. Would you like to join?"

Assist the volunteer in contacting friends or their leader. If possible, accompany them or help them get in touch with a guard, and inform them about the experience and the individuals involved.

 

Distract

Initiate a conversation with the person or create a distraction to divert attention.

Example:
As you pass by, someone is being yelled at or spoken to disrespectfully. Stop and ask the person being addressed disrespectfully for directions.

 

Find a friend

Ask someone present if they can help, possibly by creating a distraction. Verbally acknowledge what you see and draw attention to the situation to those around you.

Example:

While waiting for a concert, someone is being spoken to disrespectfully. Look around and identify someone who might assist (e.g., a volunteer wearing a vest or someone standing nearby). Clearly state what you observe: "The person wearing the red hat is speaking disrespectfully to the person in the green shirt. Can you help me distract them?"

 

Document

Always ensure the person experiencing discrimination, abusive or violent behaviour receives help before considering documenting the situation. Documenting may involve recording video, audio, or taking notes.

You should only document the situation if you determine it is safe to do so. Always ask the person who experienced the discrimination, abusive or violent behaviour what they would like to do with the material afterwards. Never use the material without permission.

 

Ask questions

Discrimination, abusive or violent behaviour often occurs quickly, and there may not always be an opportunity to intervene and stop it, such as in cases of verbal abuse.

If this happens, always ask questions to the person who experienced the behaviour. For example, ask if they are OK, if you can assist them, or if they would like you to accompany them somewhere.

If you have documented the situation, ask them if they would like the documentation and whether you should delete it afterwards.

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Roskilde Festival Charity Society organizes the festival. It is the framework for our great community and donates all profits from the festival to humanitarian and cultural work that gives life to young dreams. As a volunteer you can become a member! 

Your membership enables us to create Roskilde Festival and thus make a difference. Because the festival is about making a difference. It has been like this since the beginning, and it will continue to be like this as long as there is a strong association behind the festival. 

Become a member

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If you do not appear for one or more of your shifts without a valid reason or without previous agreement with your supervisor, Roskilde Festival will withdraw your wristband, and charge a fee of DKK 4,500. You will also be banned as a volunteer at Roskilde Festival for the next three years. 

If you are ill or in any other way prevented from performing your role, you must contact your team leader.

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Roskilde Festival’s volunteer manifesto unfolds and describes our principles for volunteering. 


YOU ARE WELCOME
As a volunteer you are part of a community where we are equals with respect for each other’s differences. When we meet, we learn more about each other and ourselves. Some people volunteer for the community and the music, some want to learn new things, and others simply cannot help themselves. No matter why you’re here, you should feel welcome and have a say in what direction the festival is moving.

 

YOU ARE THE HEART

Each festival is a unique event that we create for each other, and each time you meet another person at the festival, you contribute to their festival experience. It is through you and your personal commitment that other people experience the festival. That means that you are part of creating that extra something, which makes the experience so special and memorable to everyone living in the festival city.

 

YOU GAIN EXPERIENCES
You can test new sides of yourself, you can make new friends and you can expand your professional network. Maybe you get a stronger sense of who you are and your abilities. You get the chance to learn, play, grow and develop yourself, and you gain experiences and new competences, which you can use in the future.

 

YOU MAKE YOUR MARK

Our ambition is to contribute to a lasting change toward a more sustainable world – socially as well as environmentally and culturally. You are part of creating this lasting change. The people you meet at the festival feel your commitment and your effort. It is felt when the profits from the festival are donated to charities for children and young people all over the world, and it is felt in the local community.

 

WE ARE THERE FOR EACH OTHER

All volunteers fill out a different role in creating Roskilde Festival and all contributions are irreplaceable. We will prepare you for your role, ensuring that you know what you need to know to carry out your role. We look after you and feed you, so that you are ready to do your best. It’s important to us that you have a good experience and want to return.

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Your commitment to our festival does not have to end when you go home. More than 1,000 passionate volunteers organise Roskilde Festival all year round. You also have the chance to become part of the passionate all-year community. 

Learn more about being an all-year volunteer

 

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In addition to roles, we use the collective terms Ildsjæl (all-year volunteer) and festival volunteer. But when are you one or the other? 

  • Ildsjæl (all-year volunteer) is a common term for everyone who puts in an effort of +100 hours in connection with Roskilde Festival. In People, these are all roles such as medskaber, ansvarlig, leder and chef.
  • Festival volunteer is a term for all volunteers who put in an effort of up to 99 hours. In People, these are roles such as festivalfrivillig24 and festivalfrivillig32.

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